A Senior Service CenterSpecialist within customer service believes in engagement, patience and ability to drive results. Dynamic in their approach; supporting customers to deliver on our promise to protect what matters most to us, is a daily objective. Serving our customers at Assurant isnt defined by a procedure manual. A Service Center Specialist employs an adaptive and fluid work ethic. One that allows a proactive approach while adjusting to changes when necessary.
Why You Should Consider This Role
You are authentic and love providing frontline support to clients and customers
You value the autonomy to use common sense and good judgment to make decisions
You are naturally comfortable exercising discretion when interpreting policies
You treat others with dignity and respect and consider the benefits and risks to clients within the business when addressing issues
You are comfortable dealing with conflict and providing specific feedback
You go above and beyond in your role because you want to, not because you have to
You are a change agent
What You Will Like
The people we care
The diversity - every day is different
The excitement we focus on What Matters Most to our customers
The difference in the value Assurant places on strong leadership
The opportunity to learn, grow and advance within our fortune 300 global company
This is a Customer Care Specialist role where you are responsible for providing front line, direct contact with clients and customers. This support is typically done through receiving and placing calls, however, mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication
The customer care team uses computerized systems for tracking, information gathering, supplying documentation and/or troubleshooting the items raised by the client/customer
This role requires a high level of engagement with people and developing strong relationships with our clients and other leaders across the organization
The role requires you to take initiative while obtaining a basic understanding of underwriting requirements and /or researching to assist the client/customer with questions, payments processing and basic quotes.
We are looking for a dynamic associate that can work various schedules within our hours of operations. Service Center hours are from 8 am until 8 pm Monday through Friday Eastern Time.
What You Should Know About Us
Assurant, Inc. helps people protect what matters most to them
We have been around for a while with our roots tracing back to 1892
We are a Fortune 300 company employing approximately 15,000 people in 16 countries
We provide specialty protection products and related services to safeguard against risks
We provide a fun and engaging work environment committed to helping our community
The Ideal Candidate Will Have
2-3 years of related experience in the function or similar activity outside the company.
High school diploma or GED equivalent
Passion for people and a desire to be the best
Strong interpersonal skills with the ability to inspire others
Exceptional verbal and written communication skills
Innovative thinker who anticipates and solves problems
Ability to handle multiple priorities in a fast paced high volume team based environment
Familiar with MS Outlook, Word and Excel
Able to type 40+ words per minute
Preferred Knowledge, Skills, and Experience
Minimum of one year of experience as a Customer Service Representative in a call center environment
Demonstrated proficiency with basic computer skills including experience moving between multiple computer screens while entering data
Knowledge of the insurance industry
Property and Casualty license is a plus
Bilingual a plus
Hours to include some overtime and weekends as required by business needs.
Hours and schedule could shift as dictated by business needs.
Associated topics: agent, call center, healthcare, insurance agent, life insurance agent, life insurance sales, retail, sales agent, sales position, sales professional
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.