phoenixfinance | Sr. Service Center Specialist in Scottsdale, AZ

Sr. Service Center Specialist

  • Assurant
  • $64,430.00 - 144,640.00 / Year *
  • 5930 E Hearn Rd
  • Scottsdale, AZ 85254
  • Full-Time
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What is a Senior Service Center Specialist? A Senior Service
Center Specialist within customer service believes in
engagement, patience and ability to drive results. Dynamic in their
approach; supporting customers to deliver on our promise to protect what
matters most to us, is a daily objective. Serving our customers at
Assurant isn??t defined by a procedure manual. A Service Center Specialist employs an adaptive and fluid work ethic. One
that allows a proactive approach while adjusting to changes when necessary. Why You Should Consider This Role You are authentic and love providing frontline support to clients and customers You value the autonomy to use common sense and good judgment to make decisions You are naturally comfortable exercising discretion when interpreting policies You treat others with dignity and respect and consider the benefits and risks to clients within the business when addressing issues You are comfortable dealing with conflict and providing specific feedback You go above and beyond in your role because you want to, not because you have to You are a change agent What You Will Like The people ?? we care The diversity - every day is different The excitement ?? we focus on ??What Matters Most?? to our customers The difference in the value Assurant places on strong leadership The opportunity to learn, grow and advance within our fortune 300 global company Competitive salary The Details This is a Customer Care Specialist role where you are responsible for providing front line, direct contact with clients and customers. This support is typically done through receiving and placing calls, however, mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication The customer care team uses computerized systems for tracking, information gathering, supplying documentation and/or troubleshooting the items raised by the client/customer This role requires a high level of engagement with people and developing strong relationships with our clients and other leaders across the organization The role requires you to take initiative while obtaining a basic understanding of underwriting requirements and /or researching to assist the client/customer with questions, payments processing and basic quotes. We are looking for a dynamic associate that can work various schedules within our hours of operations. Service Center hours are from 8 am until 8 pm Monday through Friday Eastern Time. What You Should Know About Us Assurant, Inc. helps people protect what matters most to them We have been around for a while with our roots tracing back to 1892 We are a Fortune 300 company employing approximately 15,000 people in 16 countries We provide specialty protection products and related services to safeguard against risks We provide a fun and engaging work environment committed to helping our community
The Ideal Candidate Will Have 2-3 years of related experience in the function or similar activity outside the company. High school diploma or GED equivalent Passion for people and a desire to be the best Strong interpersonal skills with the ability to inspire others Exceptional verbal and written communication skills Innovative thinker who anticipates and solves problems Ability to handle multiple priorities in a fast paced high volume team based environment Familiar with MS Outlook, Word and Excel Able to type 40+ words per minute Preferred Knowledge, Skills, and Experience Minimum
of one year of experience as a Customer Service Representative in a call center
environment Demonstrated
proficiency with basic computer skills including experience moving between
multiple computer screens while entering data Knowledge
of the insurance industry Property
and Casualty license is a plus Bilingual
a plus Hours to include some overtime and weekends as
required by business needs. Hours and schedule could shift as dictated by
business needs.
Associated topics: agent, call center, commission, customer, guest, insurance sales, life insurance sales, phone, sales position, sell


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.