Job Description Title: Production Underwriter/Territory Manager Department: Underwriting Reports To: Vice President, Underwriting Location: Scottsdale, AZ Job Summary Manage an assigned underwriting territory to achieve profitable growth, including underwriting new business, renewals, endorsements and other transactions. Identify new business opportunities and manage agency relationships. Roles and Responsibilities Develop relationships and educate agents within agency plant to maximize opportunities and achieve profitable growth. Initiate outbound calls to agencies to identify sales opportunities and collect agent intelligence. Achieve new business premium, renewal premium retention and rate change objectives. Within company guidelines and granted underwriting authority, evaluate new and renewal account information to determine risk acceptability, terms / conditions to be quoted, and pricing. Make sound risk and pricing decisions that achieve profitable loss ratios. Maintain underwriting quality score of 90% or greater. Document underwriting file to support acceptability and pricing in accordance with company guidelines. Achieve customer service standards, including established objectives for: New business quote turnaround Renewal quotes Endorsement, cancellation, audits and other transactions Policy issuance Provide detailed issuance instructions to ensure policy is delivered consistent with quoted terms and conditions and in accordance with established guidelines relative to policy construction. Review mid-term endorsement requests for acceptability and provide instructions for processing. Evaluate premium audit referrals to determine class acceptability and/or appropriateness of current exposure base. Adjust current term with acceptable changes to ensure company gets timely payment of adequate premium. Order and review inspections to confirm accounts written are consistent with preliminary underwriting information and takes action when the inspection reveals unacceptable risk characteristics. Determine if facultative reinsurance is needed and if so, factor reinsurance cost in gross pricing, complete cession procedures; documentation file, and follow established workflow procedure to ensure proper reporting / accounting. Utilize various underwriting tools to: Determine acceptable risk characteristics Determine accurate exposure classifications Set adequate property limits to accomplish appropriate insurance to value Rate and quote business to agents Support other underwriters as assigned when the other underwriter is traveling or out on vacation / sick time. Professional Qualifications (knowledge, skills, experience, education/ certifications) Demonstrated success in commercial lines property casualty insurance businesses. Past experience working with independent agents is preferred. Surplus lines underwriting experience is highly preferred. Basic knowledge of computer programs in a Windows environment, including Word, Excel and E-mail is required. Prior experience working in a paperless environment, including familiarity with on-line underwriting tools is preferred (e.g. SAGE, Silver Plume, and Reference Connect). Bachelor's degree and six plus years related insurance experience; or equivalent combination of education and experience. Advanced professional insurance coursework (i.e., CPCU, ASLI, and AU) or completion of other-insurance related classes is preferred. Success Factors / Personal Attributes Strong results orientation, focusing on outcomes, delivering on commitment and deadlines and executing relentlessly Good sales skills including listening, questioning and influencing. Customer focus, continually responding with a sense of urgency Entrepreneurial qualities, such as trying innovative solutions, resiliency to change and recognizing what is most important to get done Teamwork, providing and welcoming open, honest, respectful and constructive feedback and jumping in to get the work done, even when not asked Technical underwriting proficiency including exposure identification, coverage evaluation, understand and applying appropriate risk / rate relationships, and file documentation in support of underwriting decisions Strong drive to be successful including ability to work independently, self-motivation, motivating others, and relentless pursuit of company objectives. 25% travel required. This description is intended to describe the general nature of the job. It is not intended to be an all-inclusive list of the roles and responsibilities, or skills and abilities required to do the job. Associated topics: underwriter
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