The Cincinnati Insurance Companies' Personal Lines Operations department is currently seeking a client services analyst to develop test matrices and test cases that are applied during user acceptance testing for the PLD Diamond system in our Gilbert, AZ office. 3-4 weeks of training will be provided at headquarters in Fairfield, Ohio.
Starting Range of Pay, Depending on Knowledge and Skills: $35,000 - $50,000
* offers analysis of system requirements and specification documentation * assists in the creation of test matrices and test cases * takes an active role in user acceptance testing * executes scripted and ad hoc test requests that require considerable self-direction, creativity and system knowledge * researches system problems and issues * communicates effective system workflows or processes to users * advocates for the agents' workflow and business interests * identifies and researches trends and issues among Diamond users
* technical aptitude * personal lines knowledge * analytical skills * strong written and oral communication skills * technical knowledge and expertise in personal lines forms, coverages, practices and processes * attention to detail * has excellent customer service and communication skills * is team oriented * takes initiative * has strong decision making, logical thinking and judgement skills * demonstrated knowledge in rating, product, underwriting or customer service * good working knowledge of personal lines insurance products - preferred * demonstrated experience with Microsoft? Excel, Word and Outlook * technical knowledge and expertise in personal lines forms, coverages, practices and processes preferred
Education: bachelor's degree preferred; will consider an associate's degree with previous Personal Lines insurance experience
The Cincinnati Insurance Company, a subsidiary of Cincinnati Financial Corporation, stands among the nation's top 25 property casualty insurer groups, based on net written premiums, and has earned an A rating from A.M. Best. Our commitment to the independent agency system began in 1950 and is our company's core strength and competitive advantage. We excel by offering agents and policyholders a local presence, unparalleled claims service, loss control consultation services, work-saving technology initiatives, and competitive products, rates and compensation. Selected associates receive a comprehensive salary and benefits package, including a matching 401(k). Equal Opportunity Employer. Best's ratings are under continuous review and subject to change and/or affirmation. To confirm the current rating, please visit www.ambest.com.
Associated topics: answer, call, call center, client, client service, customer service, phone call, representative, service call, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.