Esurance is looking for a Fire and Theft Investigator to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you'll have the opportunity to expand your skills and discover your potential.
* Handles fire, theft, vandalism and coverage issue claims requiring moderate to in-depth investigation to work files to conclusion. As needed, resolves first and third party property damage and injury claims involving coverage and liability determination.
* Works closely with special investigation unit (SIU) based on the facts gathered and developed to resolve claims and complete investigations. * Plans, conducts and manages investigations of auto theft, fire and vandalism claims. * Obtains detailed recorded statements with proven knowledge of investigative and interview techniques. * Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices. * Prepares and provides written and oral communication concerning investigations. * Utilizes insurance investigative databases (ISO, NICB) to review history and complete thorough investigations. * Requests and reviews medical records and bills to validate injuries and accuracy of services provided. * Ensures compliance with all applicable state regulations. * Confirms coverage, negotiates settlement of first and third party property damage and injury claims and prepares files for transfer or subrogation referral. * Establishes reserves and claims payments within delegated authority.
* Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently. * Demonstrated ability to manage relationships with both internal and external customers. * Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making. * Excellent communication skills, both oral and written, with strong analytical and problem solving skills. * Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs. * Excellent customer services and solid negotiation skills.
* Bachelor's degree and/or equivalent education required. * Three or more years experience in personal automobile claims handling required. Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.