• JPMorgan Chase
  • $71,160.00 -116,190.00/year*
  • Tempe, AZ
  • Financial Services - Banking/Investment/Finance
  • Full-Time
  • 3220 S Ventura Dr

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Fluency in Mandarin, Cantonese, Vietnamese or Korean helpful

Cash Management Business Banking serves the cash flow needs of businesses with annual revenue between $500,000 and $20 million. The Cash Management Solutions Officer (CMSO) is responsible for identifying, proposing and delivering appropriate Cash Management products and solutions to customers and prospects over the phone. The CMSO plays a key role in the field organization via the phone. Customers and prospects as well as Relationship Managers look to the CMSO to be their trusted Cash Management advisor. The CMSO strives to deliver an exceptional client experience while mitigating risk.

Principal Duties and Responsibilities:

Works with relationship managers to drive the development of new profitable Cash Management business while maintaining and growing the existing portfolio.

Serves as a trusted advisor, leveraging core knowledge to recommend and promote Cash Management solutions to clients and prospects while working within the risk parameters that protect the bank.

Conveys a professional, knowledgeable and confident demeanor over the phone.

Builds collaborative internal relationships to develop and foster partnerships with assigned relationship managers. Actively participates in partner meetings and communicates key Cash Management messages timely and accurately.

Aligns daily activities to accomplish strategic business objectives.

Engages in a disciplined marketing process and quality call activities. Manages customer expectations by communicating upfront timelines and deliverables. Partners with the client to ensure a successful implementation of Cash Management products.

Protects the firm by applying sound risk management protocols and adhering to regulatory requirements.

Takes ownership of escalated Cash Management client issues and leverages the appropriate resources to champion results.

Fluency in Mandarin, Cantonese, Vietnamese or Korean helpful

One year experience in Cash Management Marketing or related business experience

General knowledge of Cash Management products/solutions

Bachelor's Degree in Finance or related field


Relationship Building - Ability to build relationships with clients and internal partners via the phone. Ability to influence those outside of direct management control.

Marketing Expertise - Ability to leverage knowledge to proactively and creatively present solutions to clients and prospects.

Business Acumen - Ability to understand the overarching Cash Management business environment both internally and externally. Ability to manage business results in alignment with strategic objectives.

Time Management - Ability to establish and consistently follow a disciplined process to plan activities, manage time and accomplish tasks and objectives.

Judgment and Professionalism - Ability to make sound decisions that consider and balance the needs of the customer and the bank. Ability to display professionalism in written and oral communications, both internally and externally.

Drive and Motivation - Ability to demonstrate tenacity, focus, discipline and self impetus to accomplish results.

Fluency in Mandarin, Cantonese, Vietnamese or Korean helpful

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
Associated topics: banker, banking product, counselor, loan officer, loan review officer, loan underwriter, mortgage loan officer, mortgage loan originator, mortgage servicing officer, personal banker iv

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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